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Download Help

Need help accessing your knitting pattern?

This page explains how to download, open, and access your digital purchases from Get Knitting Patterns.

All products sold on our website are digital products unless explicitly stated otherwise. No physical item will be shipped.

Website:
https://getknittingpatterns.com/

Support:
contact@getknittingpatterns.com

1. How Do I Receive My Pattern?

After your payment has been successfully completed, your digital knitting pattern is normally made available automatically.

Depending on the checkout process, you may receive your pattern through:

  • The order confirmation page
  • A download link sent by email
  • Your Get Knitting Patterns customer account
  • The Downloads section of your account

Your purchased pattern will normally be supplied as a PDF file.

2. Downloading Your Pattern After Purchase

Once your order has been completed, look for a button or link such as:

  • Download
  • Download File
  • View Downloads
  • Access Your Pattern

Click the download link and your device should begin downloading the PDF file.

The exact location of the downloaded file depends on your device and browser.

3. Downloading From Your Customer Account

If you created or used an account when ordering, you may be able to access your purchases directly from your account.

Go to:

https://getknittingpatterns.com

Log in using the email address associated with your purchase.

Then open the Downloads or Orders section of your account.

Your available digital patterns should appear there with a download option.

4. I Did Not Receive My Download Email

If you cannot find your order or download email, first check:

  • Your Spam folder
  • Your Junk folder
  • Your Promotions folder
  • Your Updates folder
  • Any other filtered email folders

Search your inbox for:

Get Knitting Patterns

You should also confirm that you entered the correct email address when placing your order.

Please allow a short period for automated order emails to arrive, especially if your payment provider is still confirming the transaction.

If you still cannot find your download, contact:

contact@getknittingpatterns.com

Please include your order number and the email address used for the purchase.

5. I Entered the Wrong Email Address

If you accidentally entered the wrong email address during checkout, contact us at:

contact@getknittingpatterns.com

Include as much information as possible so we can locate your purchase, such as:

  • Your name
  • Order number
  • Approximate purchase date
  • The pattern purchased
  • The incorrect email address used
  • The correct email address

We may need to verify the order before providing access.

6. My Payment Was Completed but I Cannot Download the File

If payment has been completed but your download is not available, possible reasons include:

  • The payment is still being processed.
  • Your order has not yet been marked as completed.
  • Your browser blocked the download.
  • The confirmation page was closed before the download link was used.
  • The download email was filtered into Spam or Junk.
  • A temporary technical issue occurred.

First, check your email and customer account.

If the file is still unavailable, contact:

contact@getknittingpatterns.com

Include your order number so we can investigate the issue.

7. How Do I Open the PDF?

Our digital knitting patterns are normally provided in PDF format.

PDF files can be opened using most modern devices, including:

  • Windows computers
  • Mac computers
  • iPhones
  • iPads
  • Android phones
  • Android tablets

You can usually open a PDF directly in your browser or using a PDF reader.

Common PDF readers include:

  • Adobe Acrobat Reader
  • Apple Preview
  • Google Chrome
  • Microsoft Edge
  • Built-in PDF viewers on mobile devices

If your device does not already have a compatible PDF reader, you may need to install one.

8. The PDF Will Not Open

If your PDF will not open, try the following:

  • Download the file again.
  • Try opening it in another browser.
  • Try opening it with a dedicated PDF reader.
  • Restart your device.
  • Check that the file downloaded completely.
  • Make sure your device has enough available storage.
  • Try downloading the file on another device.

If the file itself appears to be corrupted or incomplete, contact:

contact@getknittingpatterns.com

Please include your order number and the name of the affected pattern.

9. Downloading on iPhone or iPad

On an iPhone or iPad, your downloaded PDF may open directly in your browser.

You can also save it to:

  • Files
  • Books
  • iCloud Drive
  • Another compatible PDF app

If the PDF opens in Safari, use the Share button to save the file to your preferred location.

If you cannot find the downloaded file, check the Downloads folder inside the Files app.

10. Downloading on Android

On Android devices, downloaded files are usually saved to the Downloads folder.

You can normally access this folder using:

  • Files
  • My Files
  • Files by Google
  • Your device’s file manager

You may also be able to open the PDF directly from your browser’s download history.

11. Downloading on a Windows Computer

On Windows, files are usually saved in your Downloads folder unless your browser has been configured to save files somewhere else.

You can also check your browser’s download history.

Common shortcuts include:

Ctrl + J

in many browsers to view recent downloads.

12. Downloading on a Mac

On a Mac, downloaded files are usually saved in the Downloads folder.

You can find this folder using Finder.

You can normally open PDF files using Preview, which is included with macOS.

13. Can I Print My Pattern?

Yes.

You may print your purchased pattern for your own personal use.

Before printing, we recommend checking your printer settings.

Depending on the file, useful settings may include:

  • Actual Size
  • 100% Scale
  • Fit to Page
  • Portrait or Landscape orientation

For patterns containing charts, measurements, or templates, check any instructions included in the PDF before changing the print scale.

Printed copies remain subject to our Copyright & Personal Use License and may not be redistributed or sold.

14. Can I Save the Pattern to My Device?

Yes.

You may save a personal copy of your purchased pattern on your own device for personal use.

We recommend keeping a backup copy of your files where possible.

For example, you may store your personal copy on:

  • Your computer
  • Your tablet
  • Your phone
  • Your private cloud storage

Your saved copy remains subject to our Copyright & Personal Use License.

You must not use cloud storage to publicly share the pattern or provide access to other people.

15. Can I Download the Pattern More Than Once?

Where download access remains available through your account or original order, you may be able to download your purchased pattern again for personal use.

Download access is intended only for the purchaser.

Excessive, automated, suspicious, or shared download activity may be restricted to protect our digital products.

If you previously purchased a pattern and can no longer access the download, contact:

contact@getknittingpatterns.com

Include your order information so we can investigate.

16. My Download Link Does Not Work

If a download link does not work:

  1. Try refreshing the page.
  2. Log in to your customer account and check your Downloads section.
  3. Try a different browser.
  4. Check whether your internet connection is working.
  5. Disable any browser extension that may be blocking downloads.
  6. Try downloading on another device.

If the problem continues, contact:

contact@getknittingpatterns.com

17. My Download Link Has Expired

If your download link is no longer available or appears to have expired, first check whether the pattern is still available through your customer account.

If you cannot access it there, contact:

contact@getknittingpatterns.com

Include:

  • Your name
  • Order number
  • Email address used for the purchase
  • Pattern name

We will review the order and help restore access where appropriate.

18. I Purchased the Wrong Pattern

Because our products are digital downloads, all sales are generally final once digital access has begun.

Purchasing the wrong pattern does not normally qualify for a refund or exchange.

Please review product descriptions carefully before completing your order.

For more information, please read our Refund & Returns Policy.

19. I Thought I Was Buying a Finished Item

Get Knitting Patterns primarily sells digital knitting patterns.

Unless a product page clearly states otherwise, your purchase does not include:

  • A finished sweater
  • A finished cardigan
  • A finished hat
  • A finished scarf
  • Yarn
  • Needles
  • A knitting kit
  • Any other physical item

The photographs on our product pages generally show examples of items that can be made using the pattern.

Please read the full product description before purchasing.

20. The Pattern Is Difficult to Understand

If you are having difficulty following a pattern, first check:

  • The abbreviations section
  • The materials section
  • The gauge information
  • Any charts or diagrams
  • Any special notes included in the PDF

It may also help to read the complete pattern once before starting the project.

If you believe that an instruction is genuinely missing, incorrect, or unclear because of an error in the pattern, contact:

contact@getknittingpatterns.com

Please tell us:

  • The pattern name
  • The relevant page
  • The row or round concerned
  • The specific instruction you believe may be incorrect

This allows us to investigate the issue more efficiently.

21. The Stitch Count Looks Wrong

Before contacting support, check:

  • Whether increases or decreases are included in the row.
  • Whether the row is repeated multiple times.
  • Whether edge stitches are included in the stitch count.
  • Whether a section applies only to a specific size.
  • Whether you are reading the instructions for the correct size.
  • Whether markers divide the row into different sections.

If you still believe there is an error, contact:

contact@getknittingpatterns.com

Include the pattern name, size you are making, row or round number, and the stitch count you obtained.

22. I Cannot Find the Instructions for My Size

Some patterns include multiple sizes.

Before starting, carefully check:

  • The sizing section
  • The finished measurements
  • The size order used throughout the pattern
  • Any colour coding or brackets used for different sizes

Instructions may present several stitch counts in the same line.

Make sure you consistently follow the number corresponding to your selected size.

23. My Finished Item Looks Different From the Photos

Finished knitting projects can vary because of:

  • Yarn choice
  • Fibre composition
  • Gauge
  • Needle size
  • Knitting tension
  • Blocking
  • Personal technique
  • Measurements
  • Modifications
  • Yarn substitutions

Always make a gauge swatch where recommended.

Using a different yarn or needle size may significantly change the final dimensions or appearance.

Differences caused by materials, tension, or personal technique do not necessarily indicate a problem with the pattern.

24. Can You Send Me the Pattern by Email?

If your normal download access is not working, we may help restore access after verifying your order.

For security and copyright reasons, we may need to confirm:

  • Your order number
  • Your email address
  • The product purchased

Contact:

contact@getknittingpatterns.com

25. Can You Send Me a Printed Version?

No.

Get Knitting Patterns sells digital products.

We do not normally mail printed copies of purchased patterns.

You may print your personal copy at home or through a local printing service, provided the pattern is printed only for your personal use.

26. Can I Share the File With Someone Else?

No.

Your purchase is licensed for your personal use.

You may not:

  • Send the PDF to another person
  • Share your download link
  • Upload the file to a group
  • Provide copies to friends or family
  • Redistribute printed copies
  • Post the complete pattern online

Anyone who wants their own copy should purchase the pattern separately.

Please read our Copyright & Personal Use License for full details.

27. Can I Use My Pattern on Multiple Personal Devices?

Yes.

You may generally access or save your purchased pattern on your own personal devices, such as your:

  • Computer
  • Phone
  • Tablet

This permission is for your personal use only and does not allow you to share the file or account access with other people.

28. Order Not Found

If you contact us about a missing order, please provide enough information for us to locate it.

The most useful details are:

  • Order number
  • Full name used during checkout
  • Email address used during checkout
  • Purchase date
  • Pattern name

If you do not know your order number, send the other available details.

29. Contact Download Support

If you have tried the steps above and still cannot access your purchase, contact us:

Get Knitting Patterns
https://getknittingpatterns.com/

Email:
contact@getknittingpatterns.com

When contacting support, please include:

  • Your order number
  • The email address used for the purchase
  • The pattern name
  • A short explanation of the issue

If relevant, include a screenshot of the error message.

This information helps us resolve download issues more efficiently.

30. Important Reminder

Get Knitting Patterns provides digital knitting patterns.

For the fastest experience:

  • Use a valid email address when ordering.
  • Save your files after downloading them.
  • Keep your order confirmation email.
  • Review the pattern before starting.
  • Keep a personal backup of your purchased files.

Your downloads are subject to our:

  • Terms & Conditions
  • Refund & Returns Policy
  • Privacy Policy
  • Copyright & Personal Use License