At Get Knitting Patterns, accessible at https://getknittingpatterns.com/, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we may share it, how long we retain it, and the rights you may have regarding your personal information.
By using our website, creating an account, purchasing a digital knitting pattern, subscribing to our communications, or otherwise interacting with our services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Get Knitting Patterns is an online store offering downloadable digital knitting patterns and related digital content.
For the purposes of applicable data protection laws, the business operating Get Knitting Patterns is responsible for determining how and why your personal information is processed.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
This may include:
First and last name
Email address
Billing address
Country or region
Telephone number, when provided
Account username and account information
Information you provide when contacting customer support
Order and Transaction Information
When you purchase a digital knitting pattern, we may collect:
Products purchased
Order number
Purchase date
Transaction amount
Currency
Payment status
Billing information
Download history
Refund or customer support information associated with the order
Payment Information
Payments may be processed by third-party payment providers.
We generally do not directly store complete credit or debit card numbers. Payment providers may collect and process payment information according to their own privacy policies and security practices.
Account Information
If you create an account, we may collect and store information associated with your account, including:
Name
Email address
Billing details
Previous orders
Downloadable products
Account preferences
Password information in encrypted or hashed form where applicable
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages viewed
Referring website
Date and time of visits
Time spent on pages
Interaction with website features
Shopping cart activity
Cookie identifiers and similar technologies
Marketing Information
If you subscribe to our newsletter or agree to receive marketing communications, we may collect:
Email address
Subscription status
Marketing preferences
Email engagement information, such as whether an email was opened or a link was clicked, where supported
You may unsubscribe from marketing communications at any time.
3. How We Collect Your Information
We may collect personal information:
Directly from you when you place an order
When you create an account
When you subscribe to our newsletter
When you contact us
When you submit a form
Automatically through cookies and similar technologies
Through payment providers and other service providers involved in processing your order
Through analytics, advertising, and marketing platforms where permitted by law
4. How We Use Your Personal Information
We may use your personal information to:
Process and Fulfil Orders
We use your information to:
Process purchases
Confirm payments
Provide access to purchased PDF files
Send order confirmations
Maintain records of purchases
Provide access to order history
Handle refunds, disputes, or payment issues
Provide Customer Support
We may use your information to:
Respond to questions
Help with downloading purchased files
Resolve technical problems
Investigate missing or incorrect orders
Respond to complaints or refund requests
Operate and Improve Our Website
We may use information to:
Maintain website functionality
Diagnose technical problems
Improve usability
Understand how visitors interact with the website
Improve our products and services
Analyse website performance
Prevent Fraud and Protect Our Business
We may process information to:
Detect suspicious transactions
Prevent fraudulent purchases
Protect customer accounts
Prevent abuse of downloadable products
Protect our intellectual property
Maintain website security
Send Marketing Communications
Where permitted by law, and where consent is required after obtaining your consent, we may send:
New pattern announcements
Special offers
Discount promotions
Product recommendations
News and updates from Get Knitting Patterns
You can unsubscribe at any time using the unsubscribe link included in marketing emails.
Comply With Legal Obligations
We may retain or process certain information where necessary to comply with:
Accounting obligations
Tax requirements
Consumer protection laws
Fraud prevention requirements
Legal claims
Court orders or lawful government requests
5. Legal Bases for Processing
Where the UK GDPR, EU GDPR, or similar data protection rules apply, we rely on one or more lawful bases for processing your information.
Performance of a Contract
We process information when necessary to complete your purchase and provide the digital products you ordered.
For example, we need your email address and transaction information to deliver your purchased PDF patterns.
Legal Obligations
We may process and retain information when required by tax, accounting, consumer protection, or other applicable laws.
Legitimate Interests
We may process certain information when necessary for legitimate business interests, including:
Preventing fraud
Securing our website
Improving our services
Understanding website performance
Protecting our intellectual property
Responding to customer inquiries
Maintaining business records
We consider the impact of this processing on your privacy rights.
Consent
We may rely on your consent for activities such as:
Email marketing
Certain advertising cookies
Analytics cookies where consent is legally required
You may withdraw your consent at any time.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies.
Cookies may be used for purposes including:
Keeping products in your shopping cart
Remembering account sessions
Processing checkout
Website security
Website analytics
Remembering preferences
Measuring advertising performance
Personalising marketing where permitted
Some cookies are strictly necessary for the website to function.
Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.
Where required, we will request your consent before placing non-essential cookies.
For more information, please review our Cookie Policy.
7. WooCommerce and E-Commerce Services
Our website may use WooCommerce or similar e-commerce technology to operate the online store, manage orders, customer accounts, shopping carts, checkout, and digital downloads.
Information relating to your purchase may be stored within our website’s e-commerce system in order to:
Fulfil your order
Provide access to downloads
Maintain purchase records
Provide customer support
Process refunds
Meet accounting or legal obligations
8. Payment Providers
We may use third-party payment processors to securely process payments.
Depending on the payment method you select, your information may be processed by providers such as credit card processors, digital wallet providers, banks, or other payment services.
These providers may receive information necessary to process your transaction, including:
Name
Billing information
Transaction amount
Email address
Payment details
Their use of your information is governed by their respective privacy policies.
We do not sell your payment card information.
9. Analytics Services
We may use analytics services to understand how users interact with our website.
Analytics providers may collect information such as:
IP address
Browser information
Device information
Pages viewed
Session duration
Referral source
Website interactions
Where required by applicable law, analytics technologies will only operate after you provide appropriate consent.
10. Advertising and Marketing Services
We may use advertising or marketing platforms, including social media and search advertising services, to promote Get Knitting Patterns.
These services may use cookies or similar technologies to:
Measure advertising performance
Understand conversions
Show relevant advertisements
Create audiences for advertising
Limit repeated advertising
Where legally required, we will obtain consent before using advertising technologies.
Depending on the technology used, some forms of advertising data sharing may be considered “sharing” or “targeted advertising” under certain U.S. privacy laws.
Where applicable, you may have the right to opt out.
11. Newsletter and Email Marketing
If you subscribe to our mailing list, we may use your email address to send marketing communications.
We will only send marketing emails in accordance with applicable laws.
You can unsubscribe at any time by:
Clicking the unsubscribe link contained in an email, or
Contacting us directly
Unsubscribing from marketing communications does not prevent us from sending transactional messages related to purchases, downloads, refunds, security, or your account.
12. How We Share Personal Information
We do not sell personal information in the ordinary meaning of exchanging personal information for money.
However, we may share information with service providers where necessary to operate our business.
These may include:
Website hosting providers
E-commerce platforms
Payment processors
Email delivery providers
Newsletter platforms
Analytics providers
Advertising platforms
Fraud prevention providers
IT and security providers
Professional advisers such as accountants or legal advisers
These providers may only receive information necessary for the services they perform.
We may also disclose information if required by law or where reasonably necessary to:
Comply with a legal obligation
Protect our rights
Protect customers or other individuals
Investigate fraud
Enforce our Terms and Conditions
Respond to lawful government requests
13. International Data Transfers
Some of our service providers may process information in countries other than the country in which you live.
As a result, your information may be transferred internationally, including to countries that may have different data protection laws.
Where required by applicable data protection law, we use appropriate safeguards for international transfers, which may include:
Adequacy regulations or decisions
Standard contractual clauses
International data transfer agreements
Other legally approved transfer mechanisms
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information
Whether you maintain an account
Our contractual obligations
Accounting requirements
Tax requirements
Fraud prevention
Legal limitation periods
Customer support needs
For example, order and transaction information may need to be retained for several years to comply with accounting, taxation, and legal obligations.
Information that is no longer required will be deleted, anonymised, or securely disposed of where reasonably possible.
15. Security
We take reasonable technical and organisational measures designed to protect personal information against:
Unauthorised access
Accidental loss
Improper use
Unauthorised alteration
Disclosure
Destruction
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for keeping your account password confidential and should notify us if you believe your account has been compromised.
16. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict certain processing
Object to certain processing
Request a portable copy of certain information
Withdraw consent
Opt out of certain marketing
Opt out of certain targeted advertising or data sharing
Lodge a complaint with a data protection authority
These rights are subject to applicable laws and certain exceptions.
To exercise a privacy right, contact us at:
[INSERT CONTACT EMAIL]
We may need to verify your identity before completing certain requests.
17. UK and European Privacy Rights
If you are located in the United Kingdom, European Economic Area, or another jurisdiction providing similar data protection rights, you may have rights including:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to object
Right to data portability
Right to withdraw consent
Rights regarding certain automated decision-making
If processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
UK Complaints
If you are in the United Kingdom and believe your data protection rights have been violated, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
We encourage you to contact us first so that we can attempt to resolve your concern.
18. California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on whether those laws apply to our business, these rights may include:
The right to know what personal information is collected
The right to know how personal information is used
The right to know categories of third parties receiving personal information
The right to request deletion
The right to request correction
The right to opt out of the sale or sharing of personal information
The right to limit certain uses of sensitive personal information where applicable
The right not to receive discriminatory treatment for exercising privacy rights
Sale of Personal Information
We do not sell personal information for monetary compensation.
Certain advertising technologies may potentially constitute “sharing” of personal information for cross-context behavioural advertising under California law.
Where applicable, California residents may request to opt out of such sharing.
We also honour legally required browser-based opt-out mechanisms, such as Global Privacy Control, where applicable.
To submit a California privacy request, contact:
contact@getknittingpatterns.com
19. Children’s Privacy
Our website and products are intended for a general audience and are not directed specifically to children.
We do not knowingly collect personal information from children under the age at which parental consent is legally required in their jurisdiction.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and, where appropriate, delete the information.
20. Digital Downloads
When you purchase a digital knitting pattern, we may record information relating to access and downloads, including:
Order identification
Downloadable product purchased
Download activity
IP address or technical information associated with the download
We may use this information to provide purchased content, troubleshoot download problems, prevent fraud, enforce download restrictions, and protect our intellectual property.
21. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
22. Social Media
Get Knitting Patterns may maintain profiles on social media platforms such as Pinterest, Instagram, Facebook, TikTok, or other platforms.
If you interact with us through a social media service, that platform may independently collect and process information about you under its own privacy policy.
23. Automated Decision-Making
We do not generally use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
Fraud prevention or payment providers may use automated systems to assess transactions according to their own policies.
24. Business Transfers
If Get Knitting Patterns or the business operating it is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.
Where required, we will continue to protect the information in accordance with applicable law.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to technologies used on the website
Changes to our business practices
Changes to applicable laws or regulations
When we update this policy, we will revise the Last Updated date at the top of the page.
We encourage you to review this Privacy Policy periodically.
26. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your personal information is handled, please contact us:
